Faqs
🛒 Ordering
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and check out using your preferred payment method.
Q: Can I change or cancel my order after placing it?
A: Please contact us at support@jokisss.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help you modify or cancel it.
🚚 Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide! Shipping times and fees vary depending on your location.
Q: When will my order ship?
A: Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email.
Q: How long does delivery take?
A:
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USA & Canada: 5–10 business days
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Europe: 7–12 business days
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Asia Pacific: 5–8 business days
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Other regions: 10–15 business days
📦 Tracking My Order
Q: How can I track my order?
A: After your order ships, you’ll get a tracking number via email. Or visit our Track My Order page and enter your order details.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most unused and unopened items. Please view our full Return Policy for details.
Q: Do you offer exchanges?
A: Yes! If you need a different size or received a damaged item, please contact us and we’ll gladly help.
💳 Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options depending on your region.
Q: Is it safe to shop on your site?
A: Absolutely. Our website uses SSL encryption and Shopify’s secure checkout platform to protect your data.
🐶 Products
Q: Are your products safe for pets?
A: Yes! All our products are carefully selected and tested for safety, comfort, and durability.
Q: What size should I choose for my pet?
A: Each product page includes a sizing guide. Still unsure? Email us and we’ll be happy to assist.
📬 Contact Us
Still have questions?
Reach out anytime at support@jokisss.com — we’re here to help!